Human-Centered Design
Human-Centered Design (HCD) is more than a methodology; it is a disciplined practice of listening deeply, designing intentionally, and testing continuously. GTN’s methodology gives HHS the practical skills and frameworks necessary to ensure that the voices of clients and employees remain central to all decision-making processes.
Our comprehensive HCD engagements begin by actively listening to the voices of those who interact with the system every day, including clients, caseworkers, and frontline leaders. We start with stakeholder mapping and empathy interviews to gain a deeper understanding of the challenges, hopes, and experiences of those most affected by HHS systems. From there, we develop journey maps and detailed personas that reflect the real lives and needs of the people we serve. These tools enable us to empathize with their experiences and design solutions with intention.
Our process continues with design thinking workshops and co-creation sprints that invite cross-functional teams to problem-solve collaboratively. These sessions unlock frontline wisdom, uncover root issues, and generate actionable prototypes that can be tested and refined. Through this iterative process, GTN empowers agencies to create solutions that are as compassionate as they are effective.
These tools equip agencies to collaboratively tackle complex challenges, harnessing frontline expertise to innovate in real-time. With GTN, agencies transition from top-down redesigns to dynamic, client-informed transformations that drive measurable improvements in service equity and impact.