Delivery Model Transformation | Physical and Digital Modernization
Human services delivery must evolve to meet the needs of today’s communities. At GTN, we help agencies modernize their physical footprint and digital experience. We create seamless, accessible, and human-centered systems that serve individuals and families with urgency and compassion.
Our Delivery Model Transformation program supports agencies in designing and implementing multi-channel access points, including collaborative community hubs, mobile outreach teams, and seamless digital platforms. We support efforts to integrate frontline workers into trusted community spaces, repurpose underused office infrastructure, and utilize technology that reduces wait times, increases accessibility, and improves the client experience.
We’ve helped agencies close outdated administrative facilities and replace them with agile, purpose-driven spaces that look and feel more like community centers than government offices. Simultaneously, we support integrating digital tools that allow people to access services when and where they need them. The future of service delivery is hybrid, and GTN is your trusted partner, with real experience, to make it real.