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A Practical Standard for Measuring Customer Sentiment and Service Quality in HHS

Global True North and Tandem Research propose a reusable, practical starting standard for measuring customer sentiment and worker service quality across Health and Human Services (HHS) programs. The framework offers a shared language, a two-layer scoring model, and tiered reporting that agencies can adopt and refine over time.

Luke Williams

Feb 26, 2026 · 3 min read

A Practical Standard for Measuring Customer Sentiment and Service Quality in HHS
What the AHeAD Research Portfolio Signals About the Future of Healthcare

At the AHeAD convening in Lafayette, one message came through clearly: the future of healthcare AI won’t be defined by flashy demos, but by tools that actually work in clinics, agencies, and community settings—especially in rural America. This whitepaper breaks down the AHeAD research portfolio and what it signals about where the field is headed: human-centered systems designed for trust, safety, and real-world deployment. In short, it’s AI moving from hype to durable infrastructure that can meaningfully expand access and support stretched healthcare workforces.

Justin Brown

Feb 04, 2026 · 2 min read

What the AHeAD Research Portfolio Signals About the Future of Healthcare
Year's End Reflection: At the Dawn of a Renaissance in Health & Human Services

GTN reflects on 2025, a year full of transformational potential in health and human services.

Justin Brown

Jan 17, 2026 · 2 min read

Year's End Reflection: At the Dawn of a Renaissance in Health & Human Services
$10B for Rural Health: What the First Year of CMS’s Rural Health Transformation Awards Tells Us

CMS’s Rural Health Transformation Program is launching with $10B in FY2026 awards across all 50 states, aiming to stabilize and modernize rural care through workforce investment, tech upgrades, and new access models. This post breaks down the award distribution, the most common state strategies, and the biggest risks...and what to watch as the five-year, $50B effort unfolds.

Luke Williams

Jan 06, 2026 · 4 min read

$10B for Rural Health: What the First Year of CMS’s Rural Health Transformation Awards Tells Us
Introducing the Public Sector AI / Emerging Technologies Maturity Model (v1)

Justin Brown

Oct 27, 2025 · 4 min read

From our Experts
Unlocking Budget Capacity: A ‘Right Now’ Priority in Government AI Adoption

Justin Brown

Oct 24, 2025 · 3 min read

Unlocking Budget Capacity: A ‘Right Now’ Priority in Government AI Adoption
From Compliance to Capabilities

Mike Leach

Oct 17, 2025 · 3 min read

From our Experts
Rethinking the Front Door: A New National Catalog of HHS Delivery Models

Luke Williams

Oct 14, 2025 · 3 min read

From our Experts
Introducing Momenta Advisors: Oversight That Builds Ownership

Samantha Galloway +

Oct 10, 2025 · 4 min read

Introducing Momenta Advisors: Oversight That Builds Ownership

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